EZPass Minnesota: Login, Sign Up, and Manage a NH Toll Account

EZPass Minnesota refers to the use of E-ZPass transponders on Minnesota toll roads and MnPASS express lanes. Minnesota runs its own electronic toll system called MnPASS. E-ZPass and MnPASS are now interoperable through a national network. Drivers from other states with active E-ZPass accounts can use their existing transponders on MnPASS lanes in the Twin Cities. Minnesota residents who want to use local express lanes must open a MnPASS account and mount a small sticker or hard-case transponder on their vehicle. This page explains how EZPass Minnesota works, how to set up an account, current toll rates, lane locations, and how to handle common issues like lost tags, low balances, and toll violations.

EZPass Minnesota is a service that lets drivers pay tolls on Minnesota highways using their E-ZPass account. The system works through radio frequency identification. A small transponder mounted on your windshield sends a signal to overhead readers when you drive through a MnPASS lane. The reader logs your trip and charges your prepaid account. MnPASS lanes in Minnesota include express lanes on I-394, I-35W, I-35E, and I-94 in the Minneapolis-St. Paul metro area.

What Is EZPass Minnesota and How It Works

Minnesota joined the E-ZPass network in 2026 through the MnPASS E-ZPass interoperability program. Before that, drivers from other states could not use MnPASS lanes without a separate Minnesota account. Today, any E-ZPass holder from a participating state can use the MnPASS express lanes with their existing transponder. The system reads your tag, charges your home E-ZPass account, and sends you one bill from your home state agency.

MnPASS vs E-ZPass Key Differences

MnPASS and E-ZPass are two related but different toll systems. MnPASS is the official name of the Minnesota toll program. E-ZPass is the original toll network that started on the East Coast and now covers more than 19 states. MnPASS uses the same technology as E-ZPass but operates as a separate state agency under the Minnesota Department of Transportation.

Here are the main differences between MnPASS and E-ZPass:

Brand name: MnPASS is the local Minnesota system. E-ZPass is the multi-state network used across the East Coast and Midwest.
Transponder: MnPASS sells its own sticker tag and hard-case tag. E-ZPass agencies issue their own branded tags. Both work on MnPASS lanes.
Account: MnPASS accounts are managed at mnpass.org. E-ZPass accounts are managed through your home state agency, such as E-ZPass New York or E-ZPass Illinois.
Pricing: MnPASS uses dynamic pricing based on traffic. E-ZPass pricing varies by state but follows the same dynamic model in most locations.
Coverage: MnPASS only operates in Minnesota. E-ZPass works in 19+ states from Maine to Illinois.

Both systems charge the same MnPASS toll rate when you use a Minnesota express lane. The difference is only in where your bill comes from and where you manage your account balance.

Minnesota Toll Roads and Express Lanes

Minnesota does not have traditional toll roads like the Pennsylvania Turnpike or New York Thruway. Instead, Minnesota toll roads consist of express lanes built inside existing highways. These lanes use electronic tolling only. There are no cash booths or stopping lanes. Drivers must have a transponder or risk a toll violation.

Current Minnesota toll locations include:

I-394 MnPASS: Reversible express lanes between downtown Minneapolis and I-494 in Minnetonka.
I-35W MnPASS North: Express lanes running from downtown Minneapolis to 95th Avenue in Blaine.
I-35W MnPASS South: Express lanes from downtown Minneapolis to Burnsville.
I-35E MnPASS: Express lanes between Little Canada and St. Paul.
I-94 MnPASS: Express lanes between downtown Minneapolis and downtown St. Paul.

How E-ZPass Works on Minnesota MnPASS Lanes

E-ZPass works on Minnesota MnPASS lanes through a national interoperability agreement. When you drive into a MnPASS lane, an overhead antenna reads your E-ZPass transponder. The system checks your home E-ZPass account, deducts the toll, and records the trip. Your home state then sends you a monthly statement with all your MnPASS trips listed.

The process takes less than one second. You do not need to stop, slow down, or roll down your window. Most MnPASS lanes are separated by a white line or a plastic pylon from the regular lanes. You must drive into the MnPASS lane, keep your speed steady, and exit at the end of the express lane segment.

Here is the step-by-step process:

Approach the MnPASS lane entrance ramp or access point.
Check the overhead price sign for the current toll rate.
Signal and merge into the MnPASS lane.
Keep your E-ZPass transponder mounted on the windshield.
Drive through the lane at the posted speed limit.
Exit at the end of the express lane segment or continue if the lane extends further.
Receive the charge on your E-ZPass account within 24 to 48 hours.

E-ZPass Minnesota account login works through the official MnPASS website. Drivers who have a MnPASS account can log in at mnpass.org to check their balance, view trips, add money, update vehicles, and manage payment methods. The login page requires your username and password that you set up when you opened the account. If you have an out-of-state E-ZPass account, you do not need a separate Minnesota login. Your home E-ZPass agency handles all account access. To log in to your home E-ZPass account, visit the website of the state that issued your tag, such as:

E-ZPass New York: ezpassny.com
E-ZPass Illinois: ezpassillinois.com
E-ZPass Massachusetts: ezdrivema.com
E-ZPass New Jersey: ezpassnj.com

From your E-ZPass account dashboard, you can see all trips made in Minnesota along with toll charges, dates, times, and entry/exit points. You can also download a monthly statement, update your credit card, change your vehicle list, and contact customer service.

Minnesota drivers who want to use MnPASS lanes must sign up for a MnPASS account. The sign-up process is free and takes about 10 minutes online. You will need a valid driver’s license, a vehicle registration, and a credit card or bank account for the prepaid balance.

Follow these steps to sign up:

Go to mnpass.org and click “Open an Account.”
Enter your full name, home address, email, and phone number.
Add your vehicle information, including make, model, year, color, and license plate number.
Choose your transponder type, which is usually a sticker tag for the windshield.
Pay the $15 transponder fee or choose a plan with a free tag.
Add an opening balance to your prepaid account, usually $25 to start.
Set up auto-replenishment so the account refills when the balance drops below a set amount.
Submit your application and wait for the transponder to arrive by mail in 5 to 7 business days.

Out-of-state drivers with E-ZPass do not need to sign up for MnPASS. Their E-ZPass account works automatically on MnPASS lanes once the transponder is mounted in the vehicle.

E-ZPass Minnesota Transponder Cost and Types

MnPASS offers two main transponder types: the sticker tag and the hard-case tag. Both cost different amounts and work the same way at MnPASS readers.

Sticker Tag: The sticker tag costs $15 plus tax. It sticks to the inside of your windshield behind the rearview mirror. The sticker tag is non-transferable. If you sell your car or change windshields, you must order a new one.

Hard-Case Tag: The hard-case tag costs $25 plus tax. It mounts with Velcro strips or a clip. You can move this tag between vehicles as long as both vehicles are on the same MnPASS account. The hard-case tag is better for drivers who switch cars or drive rental vehicles often.

Both transponder types work on MnPASS lanes and accept E-ZPass interoperability. Battery life is about 5 to 7 years for sticker tags and up to 10 years for hard-case tags. When your tag stops working, MnPASS will mail you a free replacement if you have a current account in good standing.

Minnesota Toll Rates and Pricing Structure

Minnesota toll rates use a dynamic pricing model. The price goes up when traffic is heavy and drops when traffic is light. The goal is to keep the MnPASS lanes moving at 50 mph or faster. Drivers see the current price on overhead electronic signs before they enter the lane.

Average Minnesota toll rates by lane:

Lane	Low Rate	High Rate	Average
I-394 MnPASS	$0.25	$8.00	$1.50
I-35W MnPASS North	$0.25	$8.00	$1.75
I-35W MnPASS South	$0.25	$8.00	$2.00
I-35E MnPASS	$0.25	$8.00	$1.25
I-94 MnPASS	$0.25	$8.00	$1.50

The minimum toll is $0.25 even for short trips. The maximum toll during peak congestion can reach $8.00. Solo drivers pay the full price. Carpools with 2+ people, buses, and motorcycles travel free during posted hours when the switchable transponder is set to “HOV” mode.

How to Add Money to Your E-ZPass Minnesota Account

Adding money to your MnPASS account keeps your balance positive and avoids toll violations. There are several ways to add money:

Online: Log in at mnpass.org and add funds with a credit card, debit card, or bank transfer.
Auto-Replenish: Set your account to refill automatically when the balance drops below $10 or another amount you choose.
Phone: Call MnPASS customer service at 1-866-397-4334 and pay with a card over the phone.
Mail: Send a check or money order to the MnPASS payment processing center.
In Person: Visit a MnPASS service center during business hours.

The minimum account balance is $10 at all times. If your balance goes below $0, you may receive a toll violation notice in the mail. Auto-replenish is the easiest way to keep your account funded. Most drivers set it to refill $40 when the balance drops below $10.

Out-of-state E-ZPass users add money to their home account the same way. The charge for a MnPASS trip appears on your next monthly E-ZPass statement.

E-ZPass Balance Check Methods for Minnesota Trips

You can check your E-ZPass balance in Minnesota in several ways. The fastest option is logging into your account online. Your dashboard shows the current balance, pending charges, and recent trips.

Balance check options for Minnesota MnPASS users:

Website: Log in at mnpass.org to see your real-time balance.
Mobile App: Open the MnPASS mobile app for iPhone or Android.
Phone: Call the MnPASS automated line at 1-866-397-4334.
Email Alerts: Sign up for low-balance email or text alerts.
Monthly Statement: Check your mailed or emailed MnPASS statement.

For E-ZPass users from other states, check your home E-ZPass website or app. The current balance appears at the top of the dashboard after login.

I-394 MnPASS Lane Details and Entry Points

The I-394 MnPASS lane is the oldest express lane in Minnesota. It runs along Interstate 394 between downtown Minneapolis and I-494 in the western suburbs. The lane is reversible, meaning it flows toward Minneapolis in the morning and away from Minneapolis in the evening.

Key I-394 MnPASS details:

Length: About 11 miles from downtown Minneapolis to Minnetonka.
Operating Hours: Eastbound 6:00 AM to 10:00 AM. Westbound 3:00 PM to 7:00 PM. Closed at other times.
Access Points: Penn Avenue, Xenia Avenue, Highway 100, and I-494.
HOV Rule: Free for carpools of 2+ during operating hours with a switchable transponder in HOV mode.
Cost Range: $0.25 minimum to $8.00 maximum per trip.

The I-394 MnPASS lane does not operate on weekends or major holidays. Drivers should check overhead signs before entering to confirm the lane is open.

I-35W MnPASS Express Lane Cost and Access Points

The I-35W MnPASS express lane is the longest MnPASS corridor in Minnesota. It runs north and south through Minneapolis and the surrounding suburbs. The lane splits into two segments: the North segment going to Blaine and the South segment going to Burnsville.

I-35W MnPASS North details:

Length: About 16 miles from downtown Minneapolis to 95th Avenue NE in Blaine.
Operating Hours: Open 24 hours a day, 7 days a week.
Entry Points: Multiple access points between downtown Minneapolis and Blaine.
Average Cost: $1.75 during off-peak hours. Higher during rush hour congestion.

I-35W MnPASS South details:

Length: About 14 miles from downtown Minneapolis to Burnsville Parkway.
Operating Hours: Open 24 hours a day, 7 days a week.
Entry Points: Multiple access points through Richfield and Bloomington.
Average Cost: $2.00 during off-peak hours. Higher during rush hour congestion.

Minnesota Express Lane Rules and Carpool Policies

Minnesota express lanes use MnPASS to manage traffic. Solo drivers pay a toll. Carpools, buses, and motorcycles travel free during posted hours when they use a switchable transponder in HOV mode. Drivers must follow these rules to avoid fines.

Key Minnesota express lane rules:

Solo Drivers: Must pay the posted toll using a valid transponder or pay-by-plate option.
Carpool: Two or more people in the vehicle travel free during HOV hours with a switchable transponder set to HOV mode.
Motorcycles: Travel free at all times on MnPASS lanes without a transponder.
Buses: Public transit buses and registered private buses travel free.
Transponder Setting: Switchable transponders must be set to “HOV” before entering the lane to qualify for the carpool discount.
Crossing Lines: Crossing the solid white line into or out of the MnPASS lane is illegal except at marked access points.

How to Pay Minnesota Tolls Without E-ZPass

Drivers without an E-ZPass or MnPASS account can still use Minnesota express lanes through the pay-by-plate option. The system uses cameras to read your license plate and bills you by mail. Pay-by-plate costs more than a transponder toll. Pay-by-plate rates are typically $1.50 more than the posted transponder rate. For example, a $2.00 MnPASS toll becomes $3.50 with pay-by-plate. The bill arrives in the mail within 14 days of your trip. You can pay online, by phone, or by mail.

Steps for paying without an E-ZPass:

Drive through the MnPASS lane as normal.
The system reads your license plate with a camera.
MnPASS looks up your plate in the DMV database.
A toll bill is mailed to the vehicle’s registered owner.
Pay the bill within 30 days to avoid late fees.
Late payments add a $25 fee and may result in a court summons.

Rental car drivers should check with the rental company. Most rental companies in Minnesota charge a separate toll fees through their own billing system.

E-ZPass Mobile App Features and Downloads

The MnPASS mobile app gives Minnesota drivers a fast way to manage their account from a phone. The app is free to download on iOS and Android devices. It works with both MnPASS accounts and E-ZPass accounts from other states.

App features include:

Balance Check: See your current account balance in real time.
Add Money: Add funds with a credit card or debit card.
Trip History: View all recent MnPASS trips with dates, times, and charges.
Low Balance Alerts: Get push notifications when your balance is low.
Vehicle Management: Add or remove vehicles from your account.
Auto-Replenish Settings: Change your refill amount and threshold.
Statement Download: Download PDF monthly statements.

Out-of-state E-ZPass users should download their home state’s E-ZPass app for the same features. Most E-ZPass agencies offer a free mobile app through the Apple App Store and Google Play Store.

E-ZPass Minnesota Monthly Statement Details

Your monthly E-ZPass statement lists all your MnPASS trips, toll charges, account activity, and balance changes. MnPASS sends statements by email or postal mail based on your account preference. Statements are issued at the end of each month and cover the previous month’s activity.

Statement details include:

Statement Date: The date the statement was generated.
Account Number: Your unique MnPASS account ID.
Trip List: Each MnPASS trip with date, time, entry point, exit point, and toll charged.
Total Charges: Sum of all toll charges for the month.
Payments: Any payments made during the month.
Balance: Your account balance after all charges and payments.
Auto-Replenish Activity: Records of automatic refill transactions.

You can download your statement at any time from the MnPASS website. Statements are kept in your online account for at least 12 months. E-ZPass users from other states get the same data on their home E-ZPass statement.

How to Replace a Lost or Stolen E-ZPass Transponder

Lost or stolen E-ZPass transponders must be replaced right away to stop unauthorized use. MnPASS charges a $15 replacement fee for sticker tags and $25 for hard-case tags. Your old tag is deactivated the moment you report it lost.

Steps to replace a lost or stolen transponder:

Log in to your MnPASS account at mnpass.org.
Click “Report Lost or Stolen Tag” under Account Settings.
Enter the tag number or vehicle the tag was attached to.
Confirm you want to deactivate the tag.
Order a replacement tag for $15 to $25.
Pay the replacement fee with a credit card or bank account.
Wait 5 to 7 business days for the new tag to arrive.

For out-of-state E-ZPass users, report the lost tag through your home E-ZPass agency. The replacement fee and process vary by state. Most states charge between $10 and $30 for a replacement tag.

E-ZPass Interoperability Across States

E-ZPass interoperability lets you use one E-ZPass transponder in many different states. The system connects toll agencies across the country through the E-ZPass Group and the Central United States interoperability hub. Minnesota joined this hub in 2026.

E-ZPass interoperability states include:

Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, West Virginia, Ohio, Indiana, Illinois, Kentucky, North Carolina, Minnesota, and parts of Florida and Oklahoma.

Minnesota Highway Tolls and Free Road List

Most Minnesota highways are toll-free. The state has only five toll road segments, all of which are express lanes inside existing interstates. Every other highway in Minnesota, including I-90, I-35 outside the metro, and US-169, has no tolls.

Minnesota toll-free roads include:

Interstate 35 (outside the Twin Cities metro)
Interstate 90
Interstate 94 (outside the MnPASS express lane)
Interstate 494
Interstate 694
US Highway 169
US Highway 61
State Highways 100, 101, 610, and others

MnPASS tolls apply only inside the marked MnPASS lanes on I-394, I-35W, I-35E, and I-94. The regular lanes next to MnPASS lanes stay free at all times.

Minnesota Toll Violations and Penalties

A Minnesota toll violation happens when you drive through a MnPASS lane without a valid transponder and don’t pay the pay-by-plate toll on time. MnPASS sends a toll violation notice to the vehicle’s registered owner. The fine starts at $25 and increases if you don’t pay.

Toll violation fees in Minnesota:

First Notice: $25 administrative fee plus the unpaid toll.
Second Notice: $50 administrative fee plus the unpaid toll after 30 days.
Court Referral: $250 civil penalty plus unpaid tolls after 60 days.
Registration Hold: MnDOT may place a hold on your vehicle registration until the balance is paid.

You can dispute a toll violation by contacting MnPASS customer service with proof of payment, a rental agreement, or evidence of a transponder issue. Disputes must be filed within 60 days of the violation notice.

E-ZPass Minnesota Customer Service Phone Number

The MnPASS customer service phone number is 1-866-397-4334. This line handles all MnPASS account questions, balance checks, lost tag reports, violation disputes, and payment help. The line is staffed Monday through Friday from 8:00 AM to 5:00 PM Central Time. For out-of-state E-ZPass users, contact your home state agency for MnPASS trip questions. Most E-ZPass agencies handle Minnesota toll disputes through their own customer service line. You can also reach MnPASS by email at customerservice@mnpass.org.

E-ZPass Minnesota Hours of Operation

MnPASS customer service hours are Monday through Friday, 8:00 AM to 5:00 PM Central Time. The office is closed on weekends and major holidays. Automated phone service runs 24 hours a day, 7 days a week for balance checks and payment processing. The MnPASS service center is open during the same hours for in-person visits. Walk-in customers can open new accounts, replace tags, pay violations, and get help with their accounts at the Roseville office.

Minnesota residents can sign up for MnPASS online, by phone, or in person. The fastest method is the online sign-up at mnpass.org. Phone sign-up takes about 15 minutes when you call 1-866-397-4334. In-person sign-up is available at the Roseville service center.

MnPASS sign-up requirements:

Valid Minnesota driver’s license
Vehicle registration for each vehicle you want to register
Credit card, debit card, or bank account for the prepaid balance
Mailing address for transponder delivery
Email address for account notifications and statements

Most applications are approved within 24 hours. Transponders arrive in 5 to 7 business days. You can start using your MnPASS account as soon as the tag is mounted in your vehicle.

E-ZPass Minnesota Registration and Vehicle Updates

Adding or removing vehicles from your MnPASS account keeps your billing accurate. Each vehicle on your account is tied to a license plate number. You can have up to 10 vehicles on one MnPASS account.

Steps to add or update a vehicle:

Log in at mnpass.org.
Click “Vehicles” in the account menu.
Click “Add Vehicle” or select an existing vehicle to edit.
Enter the new license plate, make, model, year, and color.
Save the changes.
Order a new transponder if the new vehicle needs one.

Removing a vehicle stops future toll charges on that plate. If you sell the car, remove it from the account on the day of sale. Removing the plate does not cancel unpaid tolls from before the removal date.

Minnesota Commuter Lanes and HOV Rules

Minnesota commuter lanes operate on the same MnPASS express lanes. Carpools, vanpools, buses, and motorcycles use the lanes for free when they meet the HOV rules. The HOV rules apply during posted peak hours only.

HOV rules for Minnesota express lanes:

2+ People: Carpools with two or more occupants qualify for free travel.
Motorcycles: Free at all hours without a transponder.
Buses: Free at all hours with a valid MnPASS bus account.
HOV Hours: Monday through Friday, 6:00 AM to 10:00 AM and 3:00 PM to 7:00 PM.
Switchable Transponder: Required to claim the HOV discount. Set the tag to HOV before entering.

A switchable transponder has three settings: Off, Toll, and HOV. Set it to HOV only when you have 2+ people in the vehicle. Solo drivers must keep the tag set to Toll or Off. Misusing the HOV setting can result in a $250 fine.

E-ZPass Minnesota Problems and Fixes

Most E-ZPass Minnesota issues fall into a few common categories. Here are the top problems drivers report and how to fix them:

Problem: Tag Not Reading

Make sure the tag is mounted correctly behind the rearview mirror.
Check the tag for damage or peeling.
Confirm your account is in good standing with a positive balance.
Order a free replacement tag if your current tag is more than 7 years old.

Problem: Double Charge

Wait 48 hours for both charges to clear your account.
Contact MnPASS customer service if both charges remain.
Provide the trip dates and times for the disputed charges.

Problem: Pay-by-Plate Bill Not Received

Update your address with the Minnesota DMV.
Call MnPASS customer service to confirm your plate is in the system.
Pay the toll online with your license plate number to avoid late fees.

Problem: Account Locked

Add funds to bring your balance above zero.
Update your expired credit card information.
Call customer service to unlock your account.

E-ZPass Minnesota Prepaid Account Requirements

MnPASS accounts are prepaid. You must load money onto your account before you use the lanes. The minimum opening balance is $25. The minimum balance after that is $10. If your balance drops below zero, you may get a toll violation.

Prepaid account rules:

Minimum Opening Balance: $25 when you open a MnPASS account.
Minimum Balance: $10 at all times.
Auto-Replenish Threshold: $10 is the default setting. You can change this to any amount.
Auto-Replenish Amount: $40 is the default refill amount.
Refill Payment Method: Credit card, debit card, or bank account.
Refund Policy: You can close your account and get a refund of the remaining balance minus a $5 closure fee.

E-ZPass accounts in other states also operate on a prepaid basis. The minimum balance and refill rules vary by state. Most E-ZPass agencies require a $20 to $50 opening balance.

Minnesota Toll Locations Map and Coverage

The Minnesota MnPASS lane map covers the Twin Cities metro area. The lanes form a network connecting downtown Minneapolis, downtown St. Paul, and the major suburban corridors. MnPASS currently operates in Hennepin County, Ramsey County, Dakota County, and Anoka County.

MnPASS coverage map:

Minneapolis: I-394, I-35W, I-94 entry points.
St. Paul: I-35E and I-94 entry points.
Western Suburbs: I-394 to Minnetonka, I-494 access.
Southern Suburbs: I-35W to Burnsville.
Northern Suburbs: I-35W to Blaine

E-ZPass Minnesota vs MnPASS: Final Comparison

E-ZPass Minnesota and MnPASS are two names for the same service. The Minnesota Department of Transportation operates MnPASS as the local brand. E-ZPass is the national brand that connects MnPASS to other states. Drivers can use either term when talking about Minnesota toll lanes.

Side-by-side comparison:

Feature	MnPASS	E-ZPass
Coverage Area	Minnesota only	19+ states
Account Manager	MnDOT	State-specific agency
Transponder Cost	$15 to $25	$10 to $35
Website	mnpass.org	State-specific website
App	MnPASS app	State-specific app
Toll Range	$0.25 to $8.00	Varies by state
Payment Method	Prepaid account	Prepaid account
Pay-by-Plate	Yes	Yes
HOV Mode	Free with 2+ people	Free with 2+ people

Minnesota residents use MnPASS as their primary account. Out-of-state visitors use E-ZPass. The toll rates stay the same.

E-ZPass Minnesota for Rental Cars and Out-of-State Plates

Rental car drivers in Minnesota have several toll options. The simplest method is to use a personal E-ZPass or MnPASS transponder mounted in the rental car. Most rental companies allow this with a written notice.

Rental car toll programs:

Hertz TollPass: Automatically bills tolls through Hertz at a higher rate.
Enterprise Toll Service: Bills tolls through Enterprise with a daily convenience fee.
Avis Toll Service: Bills tolls through Avis at the posted MnPASS rate plus fees.
Budget Toll Service: Bills tolls through Budget at a per-day rate.

Out-of-state drivers can buy a MnPASS transponder for a Minnesota trip. The transponder works on any vehicle, including rentals. Drivers without any transponder can use pay-by-plate and pay the higher rate.

E-ZPass Minnesota Trip Disputes and Adjustments

Drivers can dispute a MnPASS trip if they believe the toll was charged in error. dispute reasons include a malfunctioning transponder, wrong vehicle class, or duplicate charge. MnPASS reviews each dispute and may issue a refund or adjustment.

Dispute steps:

Log in to your MnPASS account.
Click “Dispute a Trip” under Account Tools.
Select the trip you want to dispute.
Choose the dispute reason from the dropdown menu.
Add comments and upload any supporting documents.
Submit the dispute.
Wait 5 to 10 business days for the review result.

MnPASS may refund the toll, refund the toll plus the fee, or deny the dispute. You can appeal a denied dispute through the Minnesota Department of Transportation Office of Financial Management.

E-ZPass Minnesota Privacy and Data Security

MnPASS collects trip data, license plate numbers, and account information. The data is used for toll billing, traffic studies, and law enforcement. MnPASS follows Minnesota data privacy laws and the federal Driver Privacy Protection Act.

Privacy protections:

Personal Data: Name, address, phone, email, and credit card are encrypted.
Trip Data: Date, time, entry point, and exit point are stored for 7 years.
License Plate: Stored for billing and toll enforcement.
Data Sharing: Shared with law enforcement only by court order or subpoena.
Account Access: Only the account holder can view their data with a valid login.

Official Contact Information

MnPASS is the official E-ZPass service provider in Minnesota. Use the contact details below for account help, toll disputes, balance questions, and lost tag reports.

Official Website: https://www.mnpass.org
Customer Service Phone: 1-866-397-4334
Email: customerservice@mnpass.org
Mailing Address: MnPASS Service Center, 1500 W County Road B2, Roseville, MN 55113
Hours of Operation: Monday through Friday, 8:00 AM to 5:00 PM Central Time
Automated Phone Service: 24 hours a day, 7 days a week

Frequently Asked Questions About E-ZPass Minnesota

The questions below cover the most common E-ZPass Minnesota questions from real drivers. Each answer includes up-to-date details based on the latest MnPASS rules, E-ZPass network updates, and Minnesota toll policies.

Can I use my E-ZPass from another state on Minnesota MnPASS lanes?

Yes. E-ZPass and MnPASS are fully interoperable since 2026. Drivers from states like New York, Illinois, New Jersey, Massachusetts, Pennsylvania, Ohio, and other E-ZPass states can use their existing E-ZPass transponders on Minnesota MnPASS express lanes. The toll is charged to your home E-ZPass account at the same rate a Minnesota MnPASS account holder pays. No separate Minnesota account is required. The system reads your E-ZPass tag, logs the trip, and bills your home state agency. You must have a positive balance in your E-ZPass account. If your balance goes negative, you may receive a toll violation notice in the mail at the higher pay-by-plate rate plus administrative fees.

How much does an E-ZPass Minnesota transponder cost?

MnPASS sells two transponder types. The sticker tag costs $15 plus tax and mounts on the inside of your windshield. The sticker tag is non-transferable and lasts about 5 to 7 years. The hard-case tag costs $25 plus tax and can be moved between vehicles. The hard-case tag lasts up to 10 years. Both tags work on all MnPASS lanes in Minnesota. The tag cost is a one-time fee. There are no monthly account fees, no annual fees, and no inactivity fees. You only pay the tolls you use plus the tag cost. Out-of-state E-ZPass transponders cost between $10 and $35 depending on the issuing state.

What happens if I drive through a MnPASS lane without a transponder?

The system takes a photo of your license plate and matches it to your DMV registration. MnPASS mails a pay-by-plate toll bill to the vehicle’s registered owner within 14 days. Pay-by-plate rates are higher than transponder rates, usually $1.50 extra per trip. You can pay the bill online at mnpass.org, by phone at 1-866-397-4334, or by mail. If you don’t pay within 30 days, MnPASS adds a $25 late fee. If you don’t pay within 60 days, the case goes to court with a $250 civil penalty. MnDOT may also place a hold on your vehicle registration until the debt is paid.

Are carpools free on MnPASS lanes?

Yes. Carpools with two or more people travel free on MnPASS lanes during HOV hours when using a switchable transponder set to HOV mode. HOV hours are Monday through Friday, 6:00 AM to 10:00 AM and 3:00 PM to 7:00 PM. Outside HOV hours, carpools pay the same toll as solo drivers. Motorcycles travel free at all times without a transponder. Public transit buses and registered private buses also travel free at all times. The switchable transponder has three settings: Off, Toll, and HOV. You must set the tag to HOV before entering the lane to claim the discount. Misusing the HOV setting can lead to a $250 fine.

How do I dispute a Minnesota toll charge on my E-ZPass statement?

Contact your home E-ZPass agency first. Out-of-state E-ZPass users cannot dispute MnPASS trips directly through mnpass.org. Your home E-ZPass agency will coordinate with MnPASS to investigate the trip. Provide the trip date, time, entry point, exit point, and the reason for the dispute. dispute reasons include wrong vehicle class, malfunctioning transponder, duplicate charge, or toll charged when you were not in Minnesota. Most disputes are resolved within 30 days. If your home agency denies the dispute, you can appeal directly to MnPASS through the dispute process on mnpass.org.

Can I use one E-ZPass transponder in multiple vehicles?

Yes, if you have a hard-case transponder. Hard-case tags are portable and can be moved between vehicles. Each vehicle must be listed on your MnPASS account with the correct license plate. Sticker tags are non-transferable and stay on one vehicle. Each vehicle on your account needs its own sticker tag if you choose that type. Rental car drivers can use a hard-case tag in any rental vehicle. Make sure the rental vehicle is added to your MnPASS account before driving through MnPASS lanes to avoid pay-by-plate charges.

Why did my E-ZPass charge differ from the posted MnPASS price?

The MnPASS price changes based on traffic conditions every few minutes. The price you see on the overhead sign when you entered the lane is the price for the entry segment. If traffic increases during your trip, the price may change for the next segment. Your total charge is the sum of all segments traveled. Sometimes two drivers see different prices on the same trip because one entered when the price was lower. The final charge on your E-ZPass statement reflects the actual price at the time you drove each segment, not the price you saw at entry.